At House of Yuvithraa, we aim to provide quality products and a smooth shopping experience. If you experience an issue with your order, you may request a return or refund according to the conditions below.
Return Eligibility
You may request a return if:
- The product received is damaged, defective, or incorrect.
- The return request is raised within 7 days of receiving the order.
- The product is unused, unwashed, unworn, and in its original condition.
- All original tags, labels, packaging, invoices, and accessories are included.
All return requests are subject to review and approval by House of Yuvithraa.
We reserve the right to reject a return request if the product does not meet the eligibility conditions.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, washed, worn, altered, or damaged after delivery.
- Products without original tags, labels, or packaging.
- Clearance or final-sale products, unless they are damaged, defective, or incorrect.
- Customized or personalized products.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please raise a return or refund request as soon as possible.
You may be required to provide:
- Your order details.
- A description of the issue.
- Clear photographs or videos showing the product and the issue.
Providing clear images or videos will help us review your request faster.
Return Process
- Go to My Account → Orders.
- Select the relevant order.
- Submit a Return/Refund Request.
- Select the reason for your request and provide the required details.
- Upload photographs or videos if required.
- Our team will review the request.
- You will be informed whether the request has been approved or rejected.
If approved, we will provide further instructions for returning the product.
Refund Policy
Once the returned product is received and inspected, the refund will be processed if the return is approved.
- Refunds will be issued according to the approved request.
- Refunds may be processed to the original payment method, where applicable.
- The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.
Cancellation Policy
Customers may request cancellation of an order before it has been shipped.
Cancellation requests are subject to review and approval by House of Yuvithraa.
Once an order has been dispatched or handed over for shipping, cancellation may no longer be possible. In such cases, eligible products may be returned according to this Return & Refund Policy.
A cancellation request does not automatically mean that the order is cancelled. Our team will review the request and confirm the cancellation status.
Return Shipping
- If the product received is incorrect, damaged, or defective due to our error, the applicable return process will be handled based on the approved request.
- For other eligible return requests, return shipping charges may be applicable to the customer.
Contact Us
For any cancellation, return, or refund-related questions, please contact us:
House of Yuvithraa
Phone: 9962626444
Email: houseofyuvithraa@gmail.com
We will review your request and work towards resolving it as quickly as possible.
